Policies

Payments 

We recommend paying through CSAware member dashboard. We do not store any of your personal or financial information on our website. Our order site is run through CSAware and your information is stored securely using Authorize.net. 


You may choose to pay by check, cash or Redwood Credit Union direct transfer (for RCU members only). You may mail, leave payment at the Farm, or one of our Farmers’ Market Booths. Please do NOT leave payment at any other pick-up site. If you do an RCU transfer please make sure to email us when you do the transfer to ensure it gets credited to your account.


Picking up Your CSA Box

  • Find the box with your name on it.
  • Please take produce from your box in bags and leave the box with your name of it. Please keep drop-off sites tidy.
  • There will be a trade box with 2-3 extra items. Feel free to take an item but also please always replace it with an item from your box. NOTE: During Shelter-In-Place we have sadly discontinued our trade boxes for infectious control reasons.
  • Please try your best to pick-up on Wednesday. However, if you have extenuating circumstances and are unable to make it the box should be available to you the next day. Please contact your host via email or phone to let them know you’ll be coming. Please try to get ahold of them first and if you cannot reach them then try us. Contacting us instead of them usually delays the process, but by all means try us at the same time if you wish. If it is an issue that requires immediate help (ie your box is there but empty) call Farmer Elizabeth @ 707-536-7170.
  • Please do not bother the host unless they initiate interactions. Most pick-up sites are at private homes, and late afternoon and evening time is dinner time and family time. Thank you for respecting that you are entering their property.


Pick-Up Times:

Sebastopol:

1:00 - 9:00 pm Singing Frogs Farm

2:00 - 8:00 pm Private Home near Ragle Rd and Bodega Ave


Graton:

1:30 - 6:00 pm Harmony Farm Supply


Santa Rosa:

1:15 - 5:00 pm Sonoma Academy (for staff and families only)

1:30 - 9:00 pm Private Home near Sonoma and Brookwood

1:45 - 6:00 pm Congregation Shomrei Torah

2:00 - 9:00 pm Private Home near Hoen and Yulupa

2:45 - 9:00 pm Private Home in SRJC neighborhood

3:00 - close Catholic Charities, Airway Dr.

3:30 - 9:00 pm Private Home near College and Stony Point


Vacation and Suspension Holds

You may put your account on hold by logging into your CSAware account and making changes before your order deadline. Your account will not be charged while your delivery is on hold. 


Missing Your Pick-up

If something last minute comes up and it is not possible to suspend your share in time, depending on your pick-up site you may be able to pick-up on Thursday. Check your pick-up site details in CSAware. Boxes will be removed Thursday evening if not picked up and you will be charged for the box.


Changing Your Pick-up Location

If you would like to change your pick-up location, please log in to your CSAware account before your order deadline, or or ask us to do it for you via email. This can be done for ongoing or just one week.


Communications

Singing Frogs Farm communicates with you via email on a regular basis to inform you of a payment, let you know what’s in this week’s box, and let you know . Sometimes we will need to send out alerts about your order or inform you about happenings on our farm. By becoming a member of our CSA, you are agreeing to open and read all email communications as soon as you see them since much of the information is time sensitive.


Cancellations and Refunds

You may cancel your subscription at the end of your billing quarter. If you have truly extenuating circumstances with personal health or a move out of our service area we will certainly offer you a refund.


Privacy Policy

We do not sell, rent or give out our email list, customer list or any personal or financial information to anyone. EVER!


THANK YOU FOR YOUR SUPPORT!